Ridiculous

Since the end of last week I've been battling with a new prescription company about Chase's Synagis dosage. If life worked out perfectly he would have received his dose last week on the 28 day schedule, and all would be peachy. Since I didn't hear from the pediatrician's office by the end of last week, I thought I'd call the script company directly to see what was causing the delay. Apparently because our insurance co. uses a specific prescription company(not where his first dose came from), they decided to switch. Mind you, no one called us...

So after calling and speaking to someone who asked me to spell the name of the vaccination, and then asking me whether it was a specialty drug, she realized I needed to speak to someone in a different division. The next person then told me they were waiting on pre-authorization from the insurance company, and that they would try to expedite the request. I'm generally a very patient person, and not one to get irate with customer service people, but this was getting ridiculous. Pre-auth was already given before the first dosage! Flash forward to me calling our insurance case manager, filling her in, and asking her to light a fire somewhere.

Here we are nearly a week out of the dosage window and now the hold up is somewhere between referrals, authorizations, a "busy" representative, and a pharmacist. Once everything gets worked out the dose still needs to be shipped, so its not like that part of the process is even fast! Not once have I spoken to the same person, even after requesting a contact person. This might have something to do with my needing to go through the stupid automated system every time I call. Each time I say something to the fact that my son was born at 27 wks, weakened immune system etc. etc. The response is, "I understand" or today someone told me "the process doesn't work that quickly". Needless to say my patience is wearing extremely thin.

Thank goodness for our case manager, she is wonderful and working hard to get this matter resolved. I didn't think I'd need her assistance that much, and even initially thought things would slow down since his discharge, but just in the past week I think we've talked at least 4 times. Nothing more I can do now, maybe tomorrow I'll get some good news. Heading to bed, exhausted already and its only Tuesday!!